Access & Transport

Listen to audio recording for Access and Transport:

Travellers Aid

Providing mobility assistance, information and equipment hire, Travellers Aid is an excellent source of support and information:

Public Transport

For general public transport timetable information and journey planning:

For assistance and enquiries regarding accessible travel in metropolitan Melbourne, phone the Metlink Information Centre on 131 638 or TTY 03 9619 2727 or visit

All trains and an increasing number of coaches and trams are accessible to wheelchair users in Victoria. Staff will not lift passengers from buses and trams that are not accessible.


The Victorian Taxi Directorate has information regarding wheelchair accessible taxis (WATs) here:

You can book wheelchair accessible taxis on these dedicated numbers: 03 9265 4602 or 03 9277 3877.

Wheelchair Accessible Parking

Secure Parking at Flindersgate, 172 Flinders Street (opposite Federation Square) has two wheelchair accessible parking bays located on the ground floor level, at each of the Flinders St and Flinders Lane entrances.

Discount parking at Flindersgate is available by pre-booking through

For information from the City of Melbourne about accessible parking, public transport, taxis, vehicle hire and getting mobile on Melbourne's footpaths, visit

For a list of council-provided on-street parking spaces for holders of Disabled Persons’ Parking Permits, visit the City of Melbourne website:

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