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Ticketing Information

How to Buy Tickets | Admission Conditions | Ticket and Pass Information | Ticketing FAQs

 

Ticket Options

Single Tickets
Full $19*
Concession $16*
MIFF members $15*
Group, per person (10 people or more) $14*
Under 18 (Next Gen only) $12*
Family (Next Gen only; 2 adults/2 children) $48*

Monday to Friday special: sessions before 5pm
Full $16*
Concession $15*
MIFF members $14*

For information about Festival Passes click here.

For information about the Opening Night and Centrepiece Galas click here.

 

How to Buy Tickets

1. Online at miff.com.au

2. Using the iPhone, iPad and Android apps

Download the official MIFF 2014 apps, free from the App store (for iPhones and iPads), Google Play or Amazon app store (for Android phones).

You can buy tickets and book sessions onto your pass using the app, and load a barcode to be used in place of a paper ticket.

Proudly supported by Ferve Tickets

3. By phone on 03 9662 3722

4. At the MIFF Box Office

Forum Theatre, 154 Flinders Street (corner Russell Street)

5. At the Venue

Single-session tickets can be purchased at the venue (for screenings at that venue on that day only) from one hour before the day’s first screening.

6. Standby Queues

MIFF will operate standby queues for all sessions marked as standby. Please look for the designated standby queue area located near the box office of each venue and ask staff for details.

Standby queues will be processed up to 15 minutes after session start times. Admission to sessions is not guaranteed.

 

Admission Conditions

Classification of Films

The Classification Board has granted MIFF special customs and censorship clearances. Except where indicated, anyone under 18 (including infants) is forbidden from attending sessions.

Next Gen

All films featured as part of the Next Gen program are approved for screening by the Classification Board. No person under the age of 15 years will be admitted to Next Gen screenings unless in the company of an adult guardian.

Entry

A valid barcoded pass, iPhone, iPad, Android phone or ticket must be presented for entry to all sessions. Patrons making use of the priority membership queue must also present a valid MIFF membership card. Concession ticket holders must carry proof of concession.

Latecomers

Latecomers may only be admitted at the discretion of the usher. Ushers enforce MIFF policy – please respect their directions.

Ticket and Pass Information

Exchanges

Single-session ticket and eMini pass exchanges made online incur a $1 fee per ticket exchanged. Ticket exchanges at the Box Office or over the phone incur a $2.50 fee per ticket exchanged. Passport bookings can be exchanged or cancelled for free. Time restrictions apply.†

Collection

No paper tickets are issued to passport holders. Your passport will be scanned at the venue door. To guarantee entry, pre-book all sessions. Passports can only be collected from the MIFF Box Office.

Pre-booked tickets and eMini pass sessions can be printed at home; displayed on the iPhone, iPad or Android apps; or collected from the screening venue on the day, or at the MIFF Box Office at all other times.

Concessions

MIFF offers concession tickets where listed to MIFF members, full-time students, pensioners, healthcare cardholders, seniors and the following industry groups: MEAA, AFI, SPAA, ACS, ADG, AWG, ASE, MQFF, City of Melbourne staff, Fairfax Melbourne staff and ACMI staff and members.

Valid concession or membership ID must be presented when buying or collecting tickets and on entry to the cinema.†

 

Ticketing FAQs

When can I buy tickets?

Individual session tickets will be available for purchase from Wednesday 9th July (members only), and Friday 11th July (general public).

Passes are on sale now.  Click here for more information.

MIFF Opening Night Gala tickets are on sale now via Arts Centre Melbourne.

 

Where can I buy tickets?

Tickets will be available for purchase from Wednesday 9th July (members only), and Friday 11th July (general public):

Online at miff.com.au

In person at the MIFF Box Office - The Forum, 154 Flinders Street

By phone on 03 9662 3722

At the Venue - Single-session tickets can be purchased at the venue (for screenings at that venue on that day only) from one hour before the day’s first screening.

 

How do I buy Opening Night Gala tickets?

MIFF Opening Night Gala tickets are sold through Arts Centre Melbourne. Tickets can be booked online, or by calling 1300 182 183.

 

How do I buy Closing Night Gala tickets?

Closing Night Gala Tickets, which include access to the film and after party, are available for purchase directly through MIFF ticketing channels.

Online at miff.com.au

In person at the MIFF Box Office - The Forum, 154 Flinders Street

By phone on 03 9662 3722

 

What are the Box Office and Call Centre Opening Hours?

Our main Forum Box Office and Call Centre will open to members on Wednesday 9th July, and to the general public on Friday 11th July.

Forum Box Office Opening Hours

Wed 9 July – Thu 10 July : 11am - 6pm (Members Only)

Fri 11 July - Thu 31 July: 11am - 6pm (8pm Fridays)

Fri 1 August - Sun 17 August 10am – 9pm

Call Centre Opening Hours - 03 9662 3722

Wed 9 July – Thu 10 July : 11am - 6pm (Members Only)

Fri 11 July - Thu 31 July: 11am - 6pm (8pm Fridays)

Fri 1 August - Sun 17 August 10am – 9pm (11:30pm Fridays & Saturdays)

Sun 17 August 10am – 6.45pm

Box Offices at all other venues (Hoyts. ACMI, Kino, etc) are open 1 hour prior to the first session, and close 15 minutes after the last session goes in.

 

How do I buy a Passport or eMini Pass?

You can buy a Festival Passport or an eMini Pass online at miff.com.au, at the Forum Box Office or over the phone on 9662 3722.

You will be emailed your Pass Serial Number, which can be used to book applicable sessions from Wednesday 9th July for members, and from Friday 11th July for general public.

Please note: a valid membership number must be entered to purchase a Festival Passport.

 

Can I still buy a gift eMini Pass?

Gift eMini Passes are no longer available.  However you can now purchase MIFF Gift Vouchers for the 2014 festival here.

 

How do I make a booking on a Festival Passport?

Once you have received your Festival Passport Serial Number, you can add film sessions to your Passport at miff.com.au. at the Forum Box Office or over the phone on 9662 3722 from Wednesday 9th July (members only) or Friday 11th July for general public.

  1. To book simply search for your desired Films using the browse or search tools.
  2. Click the session you want to see, and scroll to the bottom of the screen.
  3. Under ‘BOOK ON A PASS’, select ‘1’ from the drop-down menu, enter your Passport Serial Number in the box.  (If your pass is already associated to your account, the details will be pre-filled).
  4. Click 'BOOK TICKETS'
  5. Continue adding sessions until you are ready to check out.
  6. Click 'MY CART' (on the top right of the ticketing pages) to begin the checkout process.
  7. Follow the checkout process to complete the booking.
  8. You will receive an email to confirm that your booking was successful.
  9. Remember that you must present your physical pass when attending these sessions.

 

Do I have to prebook all sessions onto my Festival Passport?

To guarantee entry Festival Passport holders must pre-book all sessions (subject to availability). It is possible to create a booking on a Passport at the cinema door, however if the session is sold out or has limited tickets, Passport holders without a valid pre-booking will be directed to the standby queue.

 

How do I receive my Festival Passport?

If you book a Festival Passport, you will need a physical pass before you can attend sessions.

Passports purchased before Friday 13th June will be posted out to the address in your account, and will be received by the end of June.

Passports purchased on or after Friday 13th June will be available for collection at The Forum Box Office.

The Forum Box Office opens to members on Wednesday 9th July.  Please present your membership card, photo ID, credit card, and Passport Serial Number when collecting your Passport.

 

What do I do if I lose my Festival Passport?

Lost Passports can be replaced for a fee of $8 (subject to availability) at the Forum Box Office.  You must provide valid ID.

 

How many sessions can I book on a Festival Passport?

A Festival Passport provides admission to all screenings at all venues during the Festival (with the exception of the Opening and Closing Night films and other special events). 

A Passport is valid for one session at any one screening time.  Entry is valid for the Passport holder only.

It is recommended that you prebook all your sessions to avoid missing out.  If you book a session, then change your mind, you can cancel the booking or change to another session free of charge at miff.com.au. at the Forum Box Office or over the phone on 9662 3722.

 

How do I make a booking on an eMini pass?

Once you have received your eMini Pass Serial Number, you can book sessions at miff.com.au. at the Forum Box Office or over the phone on 9662 3722 from Wednesday 9th July (members only) or Friday 11th July (general public).

  1. To book simply search for your desired Films using the browse or search tools.
  2. Click the session you want to see, and scroll to the bottom of the screen.
  3. Under ‘BOOK ON A PASS’, select ‘1’ from the drop-down menu, enter your Pass Serial Number in the box.  (If your pass is already associated to your account, the details will be pre-filled).
  4. Click 'BOOK TICKETS'
  5. Continue adding sessions until you are ready to check out.
  6. Click 'MY CART' to begin the checkout process.
  7. Follow the checkout process to complete the booking.
  8. You will receive an email to confirm that your booking was successful.
  9. You will need a ticket for each session you are attending. Your tickets can be printed at home, displayed on the MIFF app on your mobile device, or collected at the Box Office.

 

How do I receive my eMini Pass?

You will be emailed your eMini Pass Serial Number, which can be used to book sessions.  You will not receive a physical pass.

You will need a ticket for each session you are attending. Your tickets can be printed at home, displayed on the MIFF app on your mobile device, or collected at the Box Office.

Please Note: when purchasing a MIFF pass it will automatically associate with the account you purchased it with. If you would like to remove a pass from your account so someone else is able to attach it to their account – please log in to your account, select the pass in the "My Account" section of the website, and click remove. The pass will now be available to associate to a different account.  

 

How many sessions can I book on an eMini Pass?

An eMini Pass provides admission for one person to any 10 sessions, plus three bonus weekday sessions before 5pm (valid Monday–Friday). This pass cannot be used for the Opening and Closing Night films, Centre Piece Gala or other special events.

If you book a session, then change your mind, you can cancel or exchange the booking to another session up to 2 hours before the sessions start time for a fee of $2.50 per ticket at the box office or over the phone or for a $1 fee online.

 

Can I share my Festival Passport or eMini Pass with a friend?

Festival Passports are only available to MIFF members, and as such they can only be used by the member who made the purchase.

eMini Passes are designed for a single user and are attached to a single account. They can only be used once for each session.

 

How do I print my tickets at home?

After booking your tickets online, you will receive an email with your tickets attached as a pdf.

In order to print your tickets, you will need Adobe Acrobat 5.0 or higher, which can be downloaded for free here.

Each ticket is valid for one entry to one session only. Every ticket is scanned for entry in to the cinema.

 

How do I find out my Pass Serial Number?

Your Pass Serial Number will be emailed to you shortly after purchase.  If you cannot find this email, you can view your pass serial number in your online account.

  1. Click MY ACCOUNT on the MIFF website.
  2. Enter your email address and password (if you have forgotten your password, enter your email address under Lost password, click continue and a new password will be sent to you).
  3. Once logged in you will see MY ACCOUNT.
  4. Select the PASSES tab to see your Pass Serial Number/s.

 

Why do I pay a booking fee?

MIFF is a not for profit organisation. Your booking fee goes toward the cost of maintaining and improving our ticketing infrastructure.

 

Do I have to pay a booking fee when booking a session onto a Festival Passport or eMini Pass?

Festival Passport and eMini Pass holders are exempt from booking fees if the order total is $0 when checking out. If the pass holder has purchased additional tickets, then the booking fee applies to those tickets.

 

Which concessions do you accept?

MIFF accepts a range of concessions to help keep the festival accessible to all. We offer concession tickets on events (where listed) to MIFF Members, full-time students, pensioners, healthcare card holders and seniors.

We also offer concessions to the following industry groups: MEAA, AFI, SPAA, ACS, ADG, AWG, ASE, MQFF, City of Melbourne staff and ACMI members.

Valid concession or membership ID must be presented when buying or collecting tickets and on entry to the cinema.

 

Do you offer any industry concessions?

MIFF offers concessions to the following industry groups: MEAA, AFI, SPAA, ACS, ADG, AWG, ASE, MQFF and City of Melbourne staff, ACMI members.

Valid concession or membership ID must be presented when buying or collecting tickets and on entry to the cinema.

 

Which payment methods can I use?

Payments can be made at miff.com.au by credit card (Visa or MasterCard) or MIFF Gift Voucher.

MIFF box offices accept cash, credit card (Visa or MasterCard), Eftpos and MIFF Gift Vouchers.

The Planetarium accepts cash sales only.

 

Can I exchange my tickets?

We offer exchanges for standard sessions, up to two hours before the sessions scheduled start time.

Sessions booked on a Passport can be exchanged online, at the box office or on the phone free of charge.

For all other bookings, exchanges will incur a small fee.  At the box office or over the phone, ticket exchanges incur a $2.50 fee per ticket.  Online exchanges incur a $1 fee per ticket.

Exchanges may not be permitted for Galas, Special Events, and 37South events.

 

How do I exchange my tickets online?

You can exchange any tickets booked under your account for a $1 fee per ticket.

  1. Click MY ACCOUNT on the MIFF website.
  2. Enter your email address and password (if you have forgotten your password, enter your email address under Lost password, click continue and a new password will be sent to you).
  3. Once logged in you will see MY ACCOUNT.
  4. Under the BOOKINGS tab, you will see a list of your bookings.  Locate the correct booking, and click ‘Exchange Tickets’.
  5. A box will appear, check the details and click EXCHANGE.
  6. Find the new session you would like to attend and add ticket/s to your cart.
  7. Complete the check out process to pay the exchange fee and any differences in ticket prices. 
  8. Your new ticket/s will be emailed to you.

 

How do I exchange a session booked onto an eMini Pass online?

You can remove sessions from your eMini Pass online, for a $1 fee.

  1. Click MY ACCOUNT on the MIFF website.
  2. Enter your email address and password (if you have forgotten your password, enter your email address under Lost password, click continue and a new password will be sent to you).
  3. Once logged in you will see MY ACCOUNT.
  4. Under the PASSES tab, you will see a list of passes associated with your account.  Locate the correct pass, tick the check box, and click VIEW/EXCHANGE SESSIONS.
  5. Tick the check box next to the session/s you would like to remove, and click EXCHANGE SESSIONS.
  6. A box will appear, check the details and click EXCHANGE.
  7. Find the new session you would like to attend and add ticket/s to your cart.
  8. Complete the check out process and pay the exchange fee. You will receive a confirmation email with your new tickets attached.

 

How do I cancel a session booked onto a Festival Passport online?

You can remove sessions from your Festival Pass free of charge online.

  1. Click MY ACCOUNT on the MIFF website.
  2. Enter your email address and password (if you have forgotten your password, enter your email address under Lost password, click continue and a new password will be sent to you).
  3. Once logged in you will see MY ACCOUNT.
  4. Under the PASSES tab, you will see a list of passes associated with your account.  Locate the correct pass, tick the check box, and click VIEW/EXCHANGE SESSIONS.
  5. Tick the check box next to the session/s you would like to remove, and click EXCHANGE SESSIONS.
  6. A box will appear, check the details and click EXCHANGE.
  7. Complete the check out process to remove the session/s from your Festival Passport.

 

What does the MIFF Opening Night Gala/ Centrepiece Gala/ Closing Night ticket include?

Tickets to any of these Special Events include a ticket to the film and then access to the exclusive after party where you can mix with festival guests, film industry members and MIFF staff while enjoying drinks and nibbles on MIFF.

 

Can I buy a ticket for only the film MIFF Opening Night Gala/ Centrepiece Gala/ Closing Night?

Tickets to any of these Special Events are a package deal – including access to the film and after party. There are no tickets to the film alone.

 

Can I buy a MIFF Gift Voucher?

Yes, MIFF Gift Vouchers can be purchased here.

 

What denomination of Gift Voucher can I buy?

MIFF Gift Vouchers are sold in various denominations or you can nominate your own amount.

 

Do I put in my details when I purchase a Gift Voucher? Will my friend still be able to use it?

As you are the purchaser you will need to put create or log into an account with your details. The Gift Voucher Serial Number will be emailed to you, along with a printable Gift Voucher template. Once you have given your friend the Gift Voucher Serial Number, they will be able to redeem the voucher.

 

What can I spend my Gift Voucher on?

MIFF Gift Vouchers can be used to purchase passes, pay for memberships, or to book tickets* (from July 2014).

*Excluding MIFF Opening Night Gala, which is sold through The Arts Centre and as such cannot be purchased using a MIFF Gift Voucher.

 

How do I redeem my Gift Voucher?

When booking online, enter your Gift Voucher Serial Number at checkout. Your MIFF Gift Voucher can also be redeemed over the phone or at the box office, by quoting your Voucher Serial Number.

 

Do I have to redeem the full amount of my MIFF Gift Voucher in one transaction?

No, you do not have to redeem the full amount of your MIFF Gift Voucher in a single transaction. Any remaining value can be used at a later date by entering the same Gift Voucher Serial Number. No change is given on unused gift voucher value.

 

What if the total price of my order is higher than the value of my Gift Voucher?

After you have redeemed your MIFF Gift Voucher, any remaining balance can be paid by credit card (or by cash or EFTPOS over the counter).

 

Do MIFF Gift Vouchers expire?

Yes, MIFF Gift Vouchers are only valid for the upcoming or current festival. MIFF Gift Vouchers will expire at 11:59pm AEST on 17 August 2014.  Any balance that remains on the gift voucher after expiry will not be available for any use.

 

Can I spend my MIFF Gift Voucher on anything else?

MIFF Gift Vouchers can be redeemed to purchase passes, pay for memberships, or to book single MIFF tickets (excluding Opening Night Gala). MIFF Gift Vouchers cannot be used for any other purchases such as candy bar purchases or any purchases from festival partners and/or sponsors unless specified. 

 

I can’t get tickets to a particular session – what do I do?

If a session is listed as “Stand By” – it means there are currently no tickets available. A small number of tickets may become available to purchase at around 5pm on the night before the session.  Please check the website for any releases.

If you are unable to book a ticket in advance, you can join the standby queue at the venue on the night.  Please look for the designated standby queue area located near the box office of each venue and ask staff for venue-specific details.

Once patrons are seated and the session has commenced spare seats are counted.  If there are empty seats, you will be able to purchase a ticket (cash is preferred) at normal festival prices. You must remain in the standby queue at all times to be eligible.

Admission to sessions is not guaranteed, but standby queues generally have a high success rate.

 

Why doesn’t MIFF use reserved seating?

MIFF has a high volume of patrons – especially at busy times! Having general admission for most sessions allows us to get audiences in quicker and screen films on time.

Some special events may utilise reserved seating, such as MIFF Opening Night Gala at The Arts Centre.

To guarantee a good seat, please arrive early for your sessions. If you would like to have a seat reserved for you for all sessions, check out the benefits of becoming a Premium Member.

 

What does Unclassified 18+ mean?

To allow MIFF to screen the most up to date films from around the world the Classifications Board grants the festival special customs and censorship clearances under which it is forbidden to allow any persons under the age of 18 years to attend – this includes babies.

Classifications are sometimes updated during the festival – to check whether a film you want to see has been officially classified please check the website.

For further information regarding film classification please visit: classification.gov.au

 

Can I take my children to Next Gen Screenings?

All films featured as part of the Next Gen program are approved for screening by the Office of Film and Literature Classification. No person under the age of 15 years shall be admitted to Next Gen screenings unless in the company of an adult guardian.

Persons under 18 years of age pay the Child rate. Anyone over 18 must pay the Single Ticket rate or the Weekday Special rate whichever is applicable to the scheduled session.

 

How do I make an Access booking?

MIFF is committed to being an accessible festival. To book tickets using your companion card, to book a wheelchair space or to advise us of your access needs, please contact our call centre on 9662 3722. Wheelchair spaces and Companion Card tickets cannot be booked online.

For more detailed access information, visit miff.com.au/access. Further information: or access@miff.com.au

 

Does MIFF accept companion cards?

Yes, to make a booking using a companion card please contact our call centre on 9662 3722 or visit our box office at the Forum Theatre. A valid Companion Card or Number must be produced at the time of booking. . Details of use are contained on the Companion Card website companioncard.org.au.