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MIFF Membership FAQ

MIFF Membership FAQ

Updated January 2017

When will I receive my MIFF Membership Card?
In the post, within 7-10 days of payment (Australia Post delivery times may vary).

What qualifies as a Concession?
Concession refers to Seniors/Healthcare Card holders/full-time students. Proof of concession must be provided before Concession Membership cards are sent out. 

How do I get a copy of the MIFF program?
The printed MIFF program will be available to pick up at the MIFF Box Office or at the Members-only Program Launch. The Festival dates for 2017 are Thursday 3 August - Sunday 20 August. The MIFF Members launch will be held on Tuesday 11 July 2017.

Can I book over the phone?
Yes! You can call the MIFF office from 10am-5pm daily on 03 8660 4888. Please call this number for any booking enquires and general questions.

What does the Members' pre-sale mean?
One of the key benefits of being a MIFF Member is being able to purchase pre-sale tickets two days before the general public. Only Members are able to book tickets during the pre-sale. The MIFF Box Office will be open to book tickets from 11am-6pm on those two days - you may visit in person, or call the Box Office on 03 8660 4898.

How does priority entry at each venue work?
At each MIFF venue during the Festival there is a separate queue for MIFF Members, and a queue for general admission. The Member queue is admitted into the cinema first, as one of the exclusive perks of MIFF Membership. If you are unsure of which is the Members’ Queue, ask one of our friendly Volunteers or Front of House Staff. 

Can my non-MIFF Member friends stand with me in the Members' Priority Queue?
No, if your friend is not a MIFF Member, they cannot stand in the Members queue. We do not encourage ‘seat saving’ as many of our sessions are on Standby and the ushers and Front of House Staff need to know how many spare seats are available for those in the Standby Queue. Your friend should become a MIFF Member!

I have accessibility requirements. Will I be able to access all the MIFF Membership benefits?
Of course! If you have any accessibility requirements/questions please contact our Accessibility Officer at For more information head to

How do I log into my account?
Look in the top right corner of the MIFF website for the person icon and arrow - click to log-in. Or just click here to log in. 

What is my Passport or Mini Pass number?
Once you have logged in to your account you will be taken to the My Account screen. There will be a grey tab, which gives the following options:

Bookings – see all the bookings you have made for 2017

Schedule – All the films you have booked into for MIFF 2017

Passes – This is where you can associate a pass with your account, or see which passes are associated to your account. This is also where you can exchange sessions on a Mini Pass or Passport

Vouchers – See what vouchers you have purchased

Authorised Cards – see which credit or debit cards are associated with your account

Membership – see all the details of your membership: number, start date, expiry date, booking date and member type.

How can I book a ticket at the Festival?
There are three ways to book:

  • via the website
  • in person at the MIFF Box Office between 11am-6pm daily during the festival
  • over the phone 03 8660 4898

Help! I've lost my MIFF Membership card!
To get a replacement card simply email your full name and membership number to Max at or call the MIFF office on 03 8660 4898. A card replacement fee of $8 is charged for lost cards.

My question isn’t listed here!
Please email Membership Coordinator Max Minkoff at or call 03 8660 4888.


How else can I keep up-to-date with information about MIFF?
You can follow us on Facebook, Twitter, Instagram. Join the conversation via #MIFF2017 and #MIFFMember. Want more social media? We're also on Pinterest, YouTube, Google+ and Tumblr!