Ticketing FAQs

When can I buy tickets?

Individual session tickets will be available for purchase from Wednesday 11 July (MIFF Members only), and Friday 13 July (general public). Passes are on sale now.

How do I buy a Passport or Mini Pass?

You can buy a Festival Passport or a Mini Pass online, at the MIFF Box Office, hosted by ACMI or over the phone on 03 8660 4898. You will be emailed your Pass Serial Number, which can be used to book applicable sessions from Wednesday 11 July for members, and from Friday 13 July for general public. Please note: a valid membership number must be entered to purchase a Festival Passport.

How do I make a booking on a Festival Passport?

Once you have received your Festival Passport Serial Number, you can add film sessions to your Passport at miff.com.au. at the MIFF Box Office, hosted by ACMI or over the phone on 03 8660 4898 from Wednesday 11 July (members only).

  • To book simply search for your desired Films using the browse or search tools.
  • Click the session you want to see, and scroll to the bottom of the screen.
  • Under ‘BOOK ON A PASS’, select ‘1’ from the drop-down menu, enter your Passport Serial Number in the box.  (If your pass is already associated to your account, the details will be pre-filled).
  • Click 'BOOK TICKETS'
  • Continue adding sessions until you are ready to check out.
  • Click 'MY CART' (on the top right of the ticketing pages) to begin the checkout process.
  • Follow the checkout process to complete the booking.
  • You will receive an email to confirm that your booking was successful.
  • Remember that you must present your physical pass when attending these sessions.

Do I have to pre-book all sessions onto my Festival Passport?

To guarantee entry Festival Passport holders must pre-book all sessions (subject to availability). It is possible to create a booking on a Passport at the cinema door, however if the session is sold out or has limited tickets, Passport holders without a valid pre-booking will be directed to the standby queue.

How do I receive my Festival Passport?

If you book a Festival Passport, you will need a physical pass before you can attend sessions. Passports are available for collection at MIFF Box Office, hosted by ACMI, from Wednesday 11 July. Please present your membership card, photo ID, credit card, and Passport Serial Number when collecting your Passport.

What do I do if I lose my Festival Passport?

Lost Passports can be replaced for a fee of $8 (subject to availability) at the MIFF Box Office hosted by ACMI.  You must provide valid ID.

How many sessions can I book on a Festival Passport?

A Festival Passport provides admission to all screenings at all venues during the Festival (with the exception of the Opening and Closing Night films and other special events).  A Passport is valid for one session at any one screening time.  Entry is valid for the Passport holder only. It is recommended that you pre-book all your sessions to avoid missing out.  If you book a session, then change your mind, you can cancel the booking or change to another session free of charge at miff.com.au. at the MIFF Box Office, hosted by ACMI or over the phone on 03 8660 4898.

How do I make a booking on a Mini Pass?

Once you have received your Mini Pass Serial Number, you can book sessions at miff.com.au. at the MIFF Box Office, hosted by ACMI or over the phone on 03 8660 4898 from Wednesday 11 July (MIFF Members only) or Friday 13 July (general public).

  • To book simply search for your desired Films using the browse or search tools.
  • Click the session you want to see, and scroll to the bottom of the screen.
  • Under ‘BOOK ON A PASS’, select ‘1’ from the drop-down menu, enter your Pass Serial Number in the box.  (If your pass is already associated to your account, the details will be pre-filled).
  • Click 'BOOK TICKETS'.
  • Continue adding sessions until you are ready to check out.
  • Click 'MY CART' to begin the checkout process.
  • Follow the checkout process to complete the booking.
  • You will receive an email to confirm that your booking was successful.
  • You will need a ticket for each session you are attending. Your tickets can be printed at home, displayed on the MIFF app on your mobile device, or collected at the Box Office. 

How do I receive my Mini Pass?

You will be emailed your Mini Pass Serial Number, which can be used to book sessions.  You will not receive a physical pass. You will need a ticket for each session you are attending. Your tickets can be printed at home, displayed on the MIFF app on your mobile device, or collected at the Box Office.

Please Note: when purchasing a MIFF pass it will automatically associate with the account you purchased it with. If you would like to remove a pass from your account so someone else is able to attach it to their account – please log in to your account, select the pass in the "My Account" section of the website, and click remove. The pass will now be available to associate to a different account.  

How many sessions can I book on a Mini Pass?

A Mini Pass provides admission for one person to any 10 standard sessions and selected MIFF Talks events, plus three bonus Off Peak sessions before 5pm (valid Monday–Friday). This pass cannot be used for Galas or other special events. If you book a session, then change your mind, you can cancel or exchange the booking to another session up to 2 hours before the sessions start time for a fee of $2.50 per ticket at the box office or over the phone or for a $1 fee online.

Can I share my Festival Passport or Mini Pass with a friend?

Festival Passports are only available to MIFF Members, and as such they can only be used by the member who made the purchase. Mini Passes are designed for a single user and are attached to a single account. They can only be used once for each session.

How do I get a Powershop Pass?

A Powershop Pass can only be obtained by switching your electricity to Powershop. See powershop.com.au/miff for more details.

How many tickets can I book on a Powershop Pass?

A Powershop Pass can be redeemed for a total of 6 tickets, across a single or multiple sessions.

How do I make a booking on a Powershop Pass?

Once you have received your Powershop Pass Serial Number, you can book sessions at miff.com.au. at the MIFF Box Office, hosted by ACMI or over the phone on 03 8660 4898 from Wednesday 11 July (MIFF Members only) or Friday 13 July (general public).

  • To book simply search for your desired Films using the browse or search tools.
  • Click the session you want to see, and scroll to the bottom of the screen.
  • Under ‘BOOK ON A PASS’, select your desired number of tickets from the drop-down menu, enter your Pass Serial Number in the box. (If your pass is already associated to your account, the details will be pre-filled).
  • Click 'BOOK TICKETS'.
  • Continue adding sessions until you are ready to check out.
  • Click 'MY CART' to begin the checkout process.
  • Follow the checkout process to complete the booking.
  • You will receive an email to confirm that your booking was successful.
  • You will need a ticket for each session you are attending. Your tickets can be printed at home, displayed on the MIFF app on your mobile device, or collected at the Box Office

How do I receive my Powershop Pass?

Within 10 business days of switching to Powershop, you will be emailed your Powershop Pass Serial Number, which can be used to book sessions.  You will not receive a physical pass. You will need a ticket for each session you are attending. Your tickets can be printed at home, displayed on the MIFF app on your mobile device, or collected at the Box Office. Please Note: If you would like to remove a pass from your account so someone else is able to attach it to their account – please log in to your account, select the pass in the "My Account" section of the website, and click remove. The pass will now be available to associate to a different account.  

How do I print my tickets at home?

After booking your tickets online, you will receive an email with your tickets attached as a pdf. In order to print your tickets, you will need Adobe Acrobat 5.0 or higher, which can be downloaded for free here.  Each ticket is valid for one entry to one session only. Every ticket is scanned for entry in to the cinema.

How do I find out my Pass Serial Number?

Your Pass Serial Number will be emailed to you shortly after purchase.  If you cannot find this email, you can view your pass serial number in your online account. 

  • Click MY ACCOUNT on the MIFF website.
  • Enter your email address and password (if you have forgotten your password, enter your email address under Lost password, click continue and a new password will be sent to you).
  • Once logged in you will see MY ACCOUNT.
  • Select the PASSES tab to see your Pass Serial Number/s.

Do I have to pay a booking fee when booking a session onto a Festival Passport, Mini Pass or Powershop Pass?

Festival Passport, Mini Pass and Powershop Pass holders are exempt from booking fees if the order total is $0 when checking out. If the pass holder has purchased additional tickets, then the booking fee applies to those tickets.

Which concessions do you accept?

MIFF accepts a range of concessions to help keep the festival accessible to all. We offer concession tickets on events (where listed) to MIFF Members, full-time students, pensioners, healthcare card holders and seniors. Valid concession or membership ID must be presented when buying or collecting tickets and on entry to the cinema.

Do you offer any industry concessions?

MIFF offers concessions to the following industry groups: MEAA, AFI, SPAA, ACS, ADG, AWG, ASE, MQFF and City of Melbourne staff, ACMI members. Valid concession or membership ID must be presented when buying or collecting tickets and on entry to the cinema.

Which payment methods can I use?

Payments can be made at miff.com.au by credit card (Visa or MasterCard) or MIFF Gift Voucher. The MIFF Box Office, hosted by ACMI accepts cash, credit card (Visa or MasterCard), Eftpos and MIFF Gift Vouchers. At all other venues, the MIFF box office is cashless and only accepts credit card (Visa or MasterCard), Eftpos and MIFF Gift Vouchers.

Can I exchange my tickets?

We offer exchanges for standard sessions, up to two hours before the sessions scheduled start time. Sessions booked on a Passport can be exchanged online, at the box office or on the phone free of charge. For all other bookings, exchanges will incur a small fee.  At the box office or over the phone, ticket exchanges incur a $2.50 fee per ticket.  Online exchanges incur a $1 fee per ticket. Exchanges may not be permitted for Galas, Special Events, and 37South events.

How do I exchange my tickets online?

You can exchange any tickets booked under your account for a $1 fee per ticket.

  • Click MY ACCOUNT on the MIFF website.
  • Enter your email address and password (if you have forgotten your password, enter your email address under Lost password, click continue and a new password will be sent to you).
  • Once logged in you will see MY ACCOUNT.
  • Under the BOOKINGS tab, you will see a list of your bookings.  Locate the correct booking, and click ‘Exchange Tickets’.
  • A box will appear, check the details and click EXCHANGE.
  • Find the new session you would like to attend and add ticket/s to your cart.
  • Complete the check out process to pay the exchange fee and any differences in ticket prices. 
  • Your new ticket/s will be emailed to you.

How do I exchange a session booked onto a Mini Pass or Powershop Pass online?

You can remove sessions from your Mini Pass online, for a $1 fee.

  • Click MY ACCOUNT on the MIFF website.
  • Enter your email address and password (if you have forgotten your password, enter your email address under Lost password, click continue and a new password will be sent to you).
  • Once logged in you will see MY ACCOUNT.
  • Under the PASSES tab, you will see a list of passes associated with your account.  Locate the correct pass, tick the check box, and click VIEW/EXCHANGE SESSIONS.
  • Tick the check box next to the session/s you would like to remove, and click EXCHANGE SESSIONS.
  • A box will appear, check the details and click EXCHANGE.
  • Find the new session you would like to attend and add ticket/s to your cart.
  • Complete the check out process and pay the exchange fee. You will receive a confirmation email with your new tickets attached.

How do I cancel a session booked onto a Festival Passport online?

You can remove sessions from your Festival Pass free of charge online.

  • Click MY ACCOUNT on the MIFF website.
  • Enter your email address and password (if you have forgotten your password, enter your email address under Lost password, click continue and a new password will be sent to you).
  • Once logged in you will see MY ACCOUNT. 
  • Under the PASSES tab, you will see a list of passes associated with your account.  Locate the correct pass, tick the check box, and click VIEW/EXCHANGE SESSIONS.
  • Tick the check box next to the session/s you would like to remove, and click EXCHANGE SESSIONS.
  • A box will appear, check the details and click EXCHANGE. 
  • Complete the check out process to remove the session/s from your Festival Passport.

Can I buy a MIFF Gift Voucher?

Yes, MIFF Gift Vouchers can be purchased here.

What denomination of Gift Voucher can I buy?

MIFF Gift Vouchers are sold in various denominations or you can nominate your own amount.

Do I put in my details when I purchase a Gift Voucher? Will my friend still be able to use it?

As you are the purchaser you will need to put create or log into an account with your details. The Gift Voucher Serial Number will be emailed to you, along with a printable Gift Voucher template. Once you have given your friend the Gift Voucher Serial Number, they will be able to redeem the voucher.

What can I spend my Gift Voucher on?

MIFF Gift Vouchers can be used to purchase passes, pay for memberships, or to book tickets.

How do I redeem my Gift Voucher?

When booking online, enter your Gift Voucher Serial Number at checkout. Your MIFF Gift Voucher can also be redeemed over the phone or at the box office, by quoting your Voucher Serial Number.

Do I have to redeem the full amount of my MIFF Gift Voucher in one transaction?

No, you do not have to redeem the full amount of your MIFF Gift Voucher in a single transaction. Any remaining value can be used at a later date by entering the same Gift Voucher Serial Number. No change is given on unused gift voucher value.

What if the total price of my order is higher than the value of my Gift Voucher?

After you have redeemed your MIFF Gift Voucher, any remaining balance can be paid by credit card (or by cash or EFTPOS over the counter).

Do MIFF Gift Vouchers expire?

Yes, MIFF Gift Vouchers are only valid for the upcoming or current festival. MIFF Gift Vouchers will expire at 11:59pm AEST on 19 August 2018.  Any balance that remains on the gift voucher after expiry will not be available for any use.

Can I spend my MIFF Gift Voucher on anything else?

MIFF Gift Vouchers can be redeemed to purchase passes, pay for memberships, or to book single MIFF tickets (excluding Opening Night Gala). MIFF Gift Vouchers cannot be used for any other purchases such as candy bar purchases or any purchases from festival partners and/or sponsors unless specified. 

I can’t get tickets to a particular session – what do I do?

If a session is listed as “Standby” – it means there are currently no tickets available. A small number of tickets may become available to purchase at around 5pm on the night before the session.  Please check the website for any releases. If you are unable to book a ticket in advance, you can join the standby queue at the venue on the night.  Please look for the designated standby queue area located near the box office of each venue and ask staff for venue-specific details. Once patrons are seated and the session has commenced spare seats are counted.  If there are empty seats, you will be able to purchase a ticket (cash is preferred) at normal festival prices. You must remain in the standby queue at all times to be eligible. Admission to sessions is not guaranteed, but standby queues generally have a high success rate.

Why doesn’t MIFF use reserved seating?

MIFF has a high volume of patrons – especially at busy times! Having general admission for most sessions allows us to get audiences in quicker and screen films on time. Some special events may utilise reserved seating, such as MIFF Opening Night Gala at The Regent Theatre. To guarantee a good seat, please arrive early for your sessions. If you would like to have a seat reserved for you for all sessions, check out the benefits of becoming a Premium Member.

What does Unclassified 18+ mean?

To allow MIFF to screen the most up to date films from around the world the Classification Board grants the festival special customs and censorship clearances under which it is forbidden to allow any persons under the age of 18 years to attend – this includes babies. Classifications are sometimes updated during the festival – to check whether a film you want to see has been officially classified please check the website. For further information regarding film classification please visit: classification.gov.au

Can I take my children to MIFF Schools Screenings and MIFF Kid’s Gala?

All films featured as part of the MIFF Schools programs, and the MIFF Kids’ Gala are approved for screening by the Classification Board. No person under the age of 15 years shall be admitted to MIFF Schools and MIFF Kids screenings unless in the company of an adult guardian. Persons under 18 years of age pay the Child rate. Anyone over 18 must pay the Single Ticket rate or the Weekday Special rate whichever is applicable to the scheduled session.

How do I make an Access booking?

MIFF is committed to being an accessible festival. To book tickets using your companion card, to book a wheelchair space or to advise us of your access needs, please contact our call centre on 03 8660 4898. Wheelchair spaces and Companion Card tickets cannot be booked online. For more detailed access information, visit miff.com.au/access. For further enquiries please email access@miff.com.au

Does MIFF accept companion cards?

Yes, to make a booking using a companion card please contact our call centre on 03 8660 4898 or visit our box office at the MIFF Box Office, hosted by ACMI. A valid Companion Card or Number must be produced at the time of booking. Details of use are contained on the Companion Card website companioncard.org.au