MIFF events are conducted in accordance with Victorian Government COVIDSafe Guidelines.
In keeping with the Guidelines, we strongly recommend face masks are worn in cinemas.
Please do not attend a MIFF event if you are:
- feeling unwell
- you are showing symptoms of coronavirus (COVID-19)
- you are awaiting a coronavirus (COVID-19) test result
- you have otherwise been directed to self-isolate or quarantine.
You will be entitled to a refund or a waived exchange fee in these circumstances. Please contact boxoffice@miff.com.au a minimum of 2 hours prior, we will not be able to provide a refund if you contact us after the session.
No refunds will be offered if you do not wish to attend an in-person MIFF event due to fear of exposure, if you are in a higher risk group, or are refused entry.
If an event is cancelled or significantly rescheduled due to coronavirus (COVID-19) or other intervening circumstances, exchanges and refunds for passholders and single ticket purchases will be processed as required by law. In the event of a cancellation due to intervening circumstances MIFF reserves the right to retain the ticketing transaction fee.
If an event requires a reduction in capacity to ensure a safe event or by government directive, refunds and exchanges will be processed in reverse order based on transaction date.