Membership FAQ

When will I receive my MIFF Membership Card?
MIFF Memberships cards will be posted out within 7-10 days of purchase (Australia Post delivery times may vary), up until Friday 19 July.

Between Saturday 20 July and Thursday 1 August, cards will be available for collection from the MIFF Box Office at The Capitol (113 Swanston St) from 11am - 3pm. Between Friday 2 August and Sunday 18 August cards will be available for collection from The Forum (154 Flinders St), from one hour before the first session of the day until the last session of the day commences. 

What qualifies as a Concession?
Concession refers to Seniors/Healthcare-Card holders/full-time students. Proof of concession must be provided before Concession Membership cards are sent out. 

How do I get a copy of the MIFF program?
The printed MIFF program is available to pick up at the MIFF Box Office at The Capitol (113 Swanston St). The festival dates for 2019 are Thursday 1 August to Sunday 18 August. The program is also available from select cafes and cinemas around the CBD.

Can I book a Membership over the phone?
Yes! You can call the MIFF office from 10am–5pm daily on 03 8660 4818. Please call this number for any booking enquires and general questions.

Membership benefits – how do I know if they are valid for the upcoming festival or not?
Your Membership must be valid for the span of dates covering the entire upcoming festival to enable you to access festival privileges. This includes pre-sale, priority queuing, Festival Passport purchase, other pass and ticket discounts.

What are the future festival dates?
Thursday 1 August to Sunday 18 August 2019.

What does the Members' pre-sale mean?
One of the key benefits of being a MIFF Member is being able to purchase pre-sale tickets two days before the general public. Only Members are able to book tickets during the pre-sale. 

How does priority entry at each venue work?
At each MIFF venue during the festival there is a separate queue for MIFF Members, and a queue for general admission. The Member queue is admitted into the cinema first, as one of the exclusive perks of MIFF Membership. If you are unsure of which is the Members’ Queue, ask one of our friendly volunteers or front-of-house Staff. Remember: you may be asked to display your Membership card to access the priority entry, so always carry it with you during the festival.

Can my non-MIFF Member friends stand with me in the Members' Priority Queue?
No, if your friend is not a MIFF Member, they cannot stand in the Members queue or receive priority entry. We do not encourage 'seat saving' as many of our sessions are on standby and the ushers and front-of-house staff need to know how many spare seats are available for those in the Standby Queue. Your friend should become a MIFF Member!

I have accessibility requirements. Will I be able to access all the MIFF Membership benefits?
Of course! If you have any accessibility requirements/questions please contact our Accessibility Officer at access(at)miff.com.au. For more information head to miff.com.au/access.

How do I log into my account?
Look in the top right corner of the MIFF website for the person icon, and click to log-in. Or log in here. 

What is my Passport or Mini Pass number?
Once you have logged in to your account you will be taken to the My Account screen. You will see the following options:

Bookings – see all the bookings you have made

Wishlist - see all the films you have added to your wishlist

Schedule – All the films you have booked into

Passes – This is where you can associate a pass with your account, or see which passes are associated to your account. This is also where you can exchange sessions on a Mini Pass or Passport.

Vouchers – See what vouchers you have purchased.

Authorised Cards – see which credit or debit cards are associated with your account.

Membership – see all the details of your membership: number, start date, expiry date, booking date and member type.

How can I book a ticket at the Festival?
There are three ways to book:

  • via this website
  • in person at the MIFF Box Office daily during the festival
  • over the phone 03 8660 4898

Tell me more about the Secure Parking discount?
MIFF Members are entitled to year-round discounts at the following CBD Secure car parks:

  • 12–20 Flinders Lane
  • 300 Flinders Street
  • 460 Lonsdale Street
  • 59 Lonsdale Street
  • Southern Cross Car Park
  • The Mint Car Park
  • The Strand Car Park

A booking fee of $1 applies per transaction.

You will recieve the discount code in the confirmation email upon purchase of your membership. 

Help! I've lost my MIFF Membership card!
To get a replacement card simply email Tiana at membership(at)miff.com.au or call the MIFF office on 03 8660 4818. A card replacement fee of $8 is charged for lost cards.

My question isn’t listed here!
Please email Membership Coordinator Tiana Stefanic at membership(at)miff.com.au or call 03 8660 4818.

How else can I keep up-to-date with information about MIFF?
You can follow us on Facebook, Twitter, Instagram. Join the conversation using #MIFF2019.

Updated July 2019.