Terms and Conditions of Sale

Single Ticket Purchases

All single tickets are non-refundable but can be exchanged (except where specified below) for an equal or lesser dollar value ticket online for an exchange fee of $1 per ticket, or in person or over the phone for $2.50 per ticket. Any cost difference between the two tickets will not be refunded. Ticket exchanges close 2 hours prior to the event start time.
There is no exchange or refund offered for special events (including Opening Night Gala, other galas, 37°South and Accelerator Lab events).

Pass Purchases

All pass types purchased from MIFF are valid for in-cinema sessions only and cannot be used for streaming.
Passes are not valid for use at regional Victorian screenings, Opening Night, special events, or 37°South and Accelerator Lab events.
Passes cannot be refunded either in full or part. Tickets booked on a pass can be exchanged online for an exchange fee of $1 per ticket, or in person or over the phone for $2.50 per ticket. Exchanges close 2 hours prior to session start times.

Multipass-6

Multipass-6 provides admission to any 6 standard festival sessions including most MIFF Talks.

Multipass-12

Multipass-12 provides 12 admissions to standard festival sessions including most MIFF Talks.

U26 Passes

U26 Passes can only be purchased by a U26 Member
U26 Passes provide 3 admissions to off-peak festival sessions for one person. Off-peak sessions are limited to sessions that start before 5pm on weekdays.
Admission to sessions booked on a U26 pass is dependent upon presentation of a valid U26 Membership Card.

Booking Fees

A booking fee of up to $8.50 applies for bookings made online, or via phone based on the dollar value of the booking. The booking fee covers the costs of infrastructure associated with taking, processing and fulfilling your booking.
No booking fee applies to over the counter sales/door sales.
No additional fees are charged for payment via credit card.
When redeeming, Festival Passport and other Pass holders are exempt from booking fees if the order total is $0 when checking out. If the passholder has purchased additional tickets, then the booking fee applies.

Gift Vouchers

Gift vouchers are treated as cash and cannot be replaced if lost or stolen.
Gift vouchers can be used to redeem products sold via MIFF’s in cinema ticketing channel only. Gift vouchers cannot be redeemed for items on the MIFF Play streaming platform or in cinema MIFF events ticketed by external venues.
Gift vouchers may only be used for purchasing MIFF in cinema admission tickets, in cinema passes and MIFF memberships.
Gift vouchers cannot be used for any other purchases (including without limitation, candy bar purchases or any purchases from festival partners and/or sponsors) unless expressly specified.
Gift vouchers cannot be returned or exchanged (whether in whole or in part) for cash. The value stated on the voucher (or remaining on the voucher after partial redemption) is expressed inclusive of GST.
Any purchases which exceed the value of the gift voucher will require the holder to pay the difference in price using another form of tender. No change will be given and any remaining balance will remain on the gift voucher to be used in whole or in part against future purchases.
Gift vouchers will expire 36 months from date of issue. Any balance that remains on the gift voucher after expiry will not be available for any use.

Important Information

Bookings may only be collected in person by the credit card holder on presentation of the credit card used for the booking, the booking number, and any relevant concessions.
All sessions are general admission unless otherwise specified (such as when booking tickets). To guarantee a good seat for general admission sessions, please arrive early.
MIFF offers priority service to its Deluxe Members. We reserve the right to let our Deluxe Members enter the cinema first or to skip the queue on presentation of their Festival Passport.
Valid concession or membership ID must be presented when buying or collecting tickets and, if requested, on entry to the cinema.
A valid Companion Card or valid Companion Card Number must be produced at the time of the booking to gain access to the Companion Card Scheme offer. The companion card must be presented, if requested, upon entry to the cinema. Details of use are contained on the Companion Card website: companioncard.org.au.
Group Prices are available for indicated screenings, when tickets for 10 people or more are purchased at the group price in a singular transaction.
MIFF will endeavour to operate standby queues for all sold out sessions. Entry is subject to availability and not guaranteed.
MIFF reserves the right to deny any person admission to any festival-managed venues.
Any person engaging in offensive, disruptive or inappropriate behaviour at an event may be refused entry or asked to leave the venue.
All persons seeking admittance to attend an event or session must have a valid ticket, irrespective of their age.
MIFF accepts a range of concessions to in cinema sessions to help keep the festival accessible to all. We offer concession tickets on events (where listed) to full-time students, pensioners, healthcare-card holders and seniors. We also offer concessions to the following industry groups: MEAA, AFI, SPAA, ACS, ADG, AWG, ASE plus MQFF and ACMI members. A current ID, pre-arranged letter of concession or concession (union) card must be presented when buying or collecting tickets and, if requested, on entry to the cinema.
Latecomers may not be admitted to a session, and tickets may be re-sold to a standby queue. There are no exchanges or refunds available if patrons arrive late to a session.

Session changes or cancellations

Particulars of the session or event may be changed without prior notice. Films, artists or performers may be added, withdrawn or substituted for specific performances or sessions.
In the case of a cancelled film, MIFF will offer exchanges or return the booking onto your pass to allow you to purchase another film. Passes may not be refunded in full or part based on a film change.
MIFF reserves the right to change the film format if necessary and will notify customers of the change by email.
MIFF reserves the right to change the screening date, time or venue if necessary, and will notify customers of the change by email.
In some instances, MIFF may also contact customers via SMS or phone.
If your contact details are out of date, or not provided to MIFF at the time of booking, we may be unable to contact you regarding any session changes or cancellations.

Ticket Validity

Only tickets and memberships purchased through miff.com.au, a MIFF Box Office, the MIFF Call Centre, or selected partner venues are valid for use at MIFF.
Entry to a session may be refused if the authenticity of a ticket is questionable, including if the ticket has been damaged or defaced, or has not been purchased through an authorised channel.
Tickets may not be resold or offered for resale at a premium or used for advertising, promotion or other commercial purposes without the prior written consent of MIFF. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without refund and the ticketholder may be refused admission.

General Membership Terms

Membership cards are non-transferable and valid identification will be requested when making ticket purchases or pick-ups.
Members must be paid up until the end of the festival in order to qualify for membership discounts during the festival.
Passes and tickets purchased at member prices are strictly non-transferrable.
Concession Membership prices apply to the holders of a card for the following concession types only: Seniors, Healthcare Card-holders, Carer Card holders and full-time students. Proof of concession is required on application.
A member can purchase a maximum of two in-cinema passes per year, and no more than one ticket per session only at the discounted member rate.
A member may purchase no more than two tickets to special events at the discounted member rate.
Members must provide a valid membership card to receive full program benefits. If a membership card is not presented membership program benefits may be denied.
Membership cards remain the property of the Melbourne International Film Festival.
Lost membership cards must be reported to the MIFF office.
Access to preview screenings may be restricted for members' guests pending venue capacity.
Melbourne International Film Festival reserves the right to make changes to the membership program without notice, as deemed necessary.

Deluxe Membership

Festival Passports can only be acquired as part of a Deluxe Membership package and are not transferable to another person.
Sessions booked on a passport can be exchanged or cancelled free of charge online, in person or over the phone. Exchanges close two hours prior to session start times.
To guarantee entry to a session, Deluxe Members must pre-book all sessions on their Passport (subject to availability).
Passports are valid for any one film within a specific session grouping (sessions are grouped according to start time and have the same last 3 digits in the session code when in the same group) at any allocated time.
A Deluxe Member’s Festival Passport is strictly non-transferrable and is valid for one entry per session.
Deluxe Members cannot purchase additional Festival Passports.
Lost passes can be replaced for a fee at the MIFF Box Office if you provide valid ID.
Festival Passports may ONLY be collected from the MIFF Box Office by the person who holds the corresponding Deluxe Membership. The credit card used to purchase the Deluxe Membership and the membership card must be produced to collect the Passport.
Deluxe Members will be allocated an exclusive admittance queue at each screening venue with priority entry to the cinema.
Priority entry to screening venues is not guaranteed for latecomers. Deluxe Members are encouraged to arrive at least 20 minutes prior to the advertised session start time.
Priority queues are subject to presentation of a Festival Passport, to ensure the integrity of the Deluxe Member program.

U26 Membership

U26 Membership cards are only available for collection from the MIFF Box Office at ACMI. Proof of age must be presented upon collection of your membership card. You must be over 18 years of age, and your 26th birthday must not be before 26 August 2024.

Privacy Act

The festival has taken the necessary steps to ensure that all membership details are securely maintained. As part of the marketing operations of the festival, members may at various times receive information from sponsors or associated organisations. The distribution of any sponsor or third-party material is at all times controlled by the festival. Contact details of members are provided to third parties for the purposes of fulfilling membership only. By applying to become a member you are expressly agreeing to the festival acting in this manner.

Terms and Conditions of Sale

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