Access Information

The Melbourne International Film Festival is committed to improving access for everyone. The festival offers a range of accessible services and facilities across our venues, screenings and events in order to ensure that all film lovers have access to quality cinema experiences.

MIFF has a dedicated Access Officer, who strives to ensure MIFF is a leader in accessibility and is available to discuss any accessible services that MIFF offers. If you have any questions or feedback, or would like any information in another format, please don’t hesitate to contact MIFF’s Access Officer by emailing access(at)miff.com.au.

In 2021, MIFF is proud to offer a selection of films screening with Open Captions, films screening with Audio Description tracks, films that are 100% subtitled, AUSLAN-interpreted introductions and Q&As for special events, and step-free access across all CBD and suburban venues. Please see below for more information.

Accessibility

Venue Information

For detailed information regarding each of MIFF’s screening venues this year, please head to the Venues, Transport and Accessibility page.

The information provided details public transport and parking options (including accessible tram stops and accessible parking bays in the vicinity of each venue), box office information, food and beverage offerings, step-free accessible routes, types of cinema seating (including accessible seating), which venues offer Open Captions, Closed Captions, Assistive Listening, Hearing Loops, Audio Description, Quiet Spaces as well as information about bathroom facilities.

If you have any questions regarding any venue accessibility information or require assistance at any MIFF venue, please contact MIFF’s Access Officer by emailing access(at)miff.com.au and see How to Book Your Ticket below to ensure MIFF can provide the best service.


wheelchair access icon Step-Free and Wheelchair Accessibility

All CBD and suburban venues at MIFF this year have step-free access, are wheelchair-accessible and have accessible seating. For detailed information regarding step-free and wheelchair-accessible routes as well as accessible seating at each MIFF venue this year, please head to the Venues, Transport and Accessibility page.

If you require step-free access, queue-free access, wheelchair access and/or accessible seating, please see How to Book Your Ticket below to ensure MIFF can provide the best service.


open captions access icon Open Captions

Select sessions at MIFF will screen with Open Captions. Open Captioned screenings display captions that dictate any spoken word or sound effect in the film and are shown on the screen for the duration of the film.

Click here for a list of the Open Captioned sessions at MIFF this year.

To book a ticket to an Open Captioned session, please see How to Book Your Ticket below to ensure MIFF can provide the best service. 


audio description access symbol Audio Description

Select sessions at MIFF will screen with an Audio Description (AD) track. This service provides additional narration and commentary that aims to describe body language, expressions, movements, key action and the visual content of the film, thereby offering additional information about the film through sound. Narration occurs during the natural pauses in the audio, and sometimes during dialogue if deemed necessary.

Audio Description units are available at selected MIFF venues this year. Click here for a list of MIFF sessions with Audio Description.

To book a ticket to MIFF session with Audio Description, please see How to Book Your Ticket below to ensure MIFF can provide the best service.


assistive listening access icon Assistive Listening

At select MIFF venues this year, Assistive Listening is provided in the form of an Assistive Listening device that patrons can borrow and use for the duration of the session. Patrons can use the device provided by the venue complete with headphones to hear an amplified version of the film sound through the headphones.

To enquire about Assistive Listening at MIFF venues and sessions this year, please see How to Book Your Ticket below to ensure MIFF can provide the best service.


assistive listening access iconHearing Loop

At select MIFF venues this year, a Hearing Loop is provided. Patrons can tune in using their own hearing-aid device for amplified film sound directly into the ear.

For more information about which MIFF venues offer Hearing Loop services, please head to the Venues, Transport and Accessibility page.

If you require the use of a Hearing Loop, please see How to Book Your Ticket below to ensure MIFF can provide the best service.


relaxed screening access icon Relaxed Screenings

MIFF will be running Relaxed Screenings at select sessions this year. Relaxed Screenings are designed to make the cinema experience accessible and are for anyone who would benefit from a more relaxed environment – this can include, but is not limited to, neurodivergent people who experience sensory processing differences (such as autistic people and ADHD people), have learning disabilities, have dementia as well as those living with anxiety or who have experienced trauma.

Our Relaxed Screenings focus on adapting the cinema environment and preparing patrons by developing pre-show resources. Lighting and sound may be adjusted, and the doors will remain open to allow patrons to take a break in a designated quiet area. 

What you can expect at a Relaxed Screening:

  • The lights and sound will be augmented for a softer, smoother viewing experience.
  • The cinema space will have the social expectations altered, so patrons may walk around, come and go as they please, and be able to engage in calming activities, such as rocking, humming, stimming and the like.
  • MIFF Front of House staff will be on hand to take any overwhelmed patrons to a designated quiet space, where they may take a moment to settle themselves in private and return to the film as they wish.

Click here for a list of Relaxed Screening sessions at MIFF this year.

To book a ticket to a Relaxed Screening session, please see How to Book Your Ticket below to ensure MIFF can provide the best service.


AUSLAN access symbol AUSLAN-Interpreted Events

To engage a wider audience for MIFF’s program of films and events, AUSLAN interpreters will be present at a selection of Talks, introductions, Q&As and special events throughout the festival.

Click here for a list of AUSLAN-interpreted offerings at MIFF this year.

To book a ticket to an AUSLAN-interpreted session or event, please see How to Book Your Ticket below to ensure MIFF can provide the best service.


100% subtitled access symbol 100% Subtitled

Many films screening at MIFF are subtitled and without any spoken English language, including some films that are silent or that have no dialogue.

Click here for a list of 100%-subtitled films screening at MIFF this year.


guide dog access symbolGuide Dogs and Assistance Dogs

Guide dogs and assistance animals are welcome in all venues at MIFF.

If you will be accompanied by an assistance animal at any MIFF session or event, please see How to Book Your Ticket below to ensure MIFF can provide the best service.


 

How to Book Your Ticket

To ensure that MIFF can provide you with the best customer service, if you require any accessibility services that MIFF offers at any MIFF venues, please book your ticket by emailing boxoffice(at)miff.com.au or by phone on 03 9087 3395. Once you arrive at the venue, please make yourself known to MIFF Front of House staff or volunteers.

Please note via email or phone which service you require, and this information can be saved against a single booking or can be saved against your customer profile for any future tickets you book at MIFF. You can also book a ticket requiring an accessible service on someone’s behalf; please note this when you call or email.

If you require any services that are not listed on this page or in the Venues, Transport and Accessibility section, please do not hesitate to contact the Box Office by emailing boxoffice(at)miff.com.au or by phone on 03 9087 3395 to ask if this service is available. Alternatively, you can contact MIFF’s Access Officer by emailing access(at)miff.com.au to discuss any services that MIFF offers or for more information.

Should any films that offer accessibility services be listed as ‘Standby’, please contact the Box Office by emailing boxoffice(at)miff.com.au or by phone on 03 9087 3395 and quote the code ACCESS MIFF as additional tickets may be available.