Printed programs can be collected from the MIFF Box Office at ACMI between 10am and 4pm from 10 July.

The printed program will also be available at Reading Bookstores, the State Library, Melbourne Visitor Hub (Melbourne Town Hall) and various arts and hospitality venues around metropolitan Melbourne.

You can also request a Program guide to be posted to you (postage fee required) by clicking here.

A electronic version of the program is available online here.

Yes, you can reach us on 03 8660 4888.

From 10 July until 7 August, the MIFF call centre will be open daily from 11am to 4pm.

During the festival period (8–25 August), the MIFF call centre will be open from 10am to 9pm.

Outside of these hours, you can email us at boxoffice@miff.com.au.

For MIFF ONLINE - streaming via ACMI, please contact ACMI.

From 12 July until 6 August 2026, the MIFF Box Office at ACMI will be open daily from 10am to 4pm for Ticket sales, Passport and membership collection.

During the festival period (7–23 August), the MIFF Box office at ACMI will be open from 10am until approximately 15 minutes after the last session at ACMI starts.

MIFF Box Offices at all other metropolitan Melbourne venues are open from 45 minutes before the first MIFF session of the day until 15 minutes after the last session of the day.

Please note that all MIFF Box Offices can only accept cash where correct change is given. We also accept EFTPOS, credit cards and MIFF Vouchers.

MIFF recommends arriving at least five (5) minutes before the session start time to guarantee a seat.

Patrons who are not seated by session start time are latecomers and may not be admitted late to the session; this includes sessions with allocated seating. All MIFF sessions start at the scheduled time, with approximately eight (8) minutes of pre-roll.

Latecomer tickets may be resold to a Standby queue. There are no exchanges or refunds available if patrons arrive late to a session.

MIFF has implemented allocated seating at ACMI, Forum, IMAX, Nova, The Capitol, and Village Crown in 2026. When booking online, patrons will be allocated the best available seat or can choose from the remaining available seats.

All other MIFF venues will continue to operate as general-admission seating for all standard sessions. To guarantee a good seat, please arrive early for your sessions.

MIFF recommends arriving at least five (5) minutes before the session start time to guarantee a seat for all sessions. 

A Standby session means there are currently no tickets available. There are two ways you may secure tickets to a Standby session:

• Roughly 48 hours before a Standby session, a small number of tickets may become available to purchase. We recommend checking the website and MIFF social channels for up-to-date information.
• If you are unable to book a ticket in advance, you can join the Standby queue at the venue 45 minutes prior to the session start time. Please approach a MIFF Front of House staff member to join the queue. Patrons must remain in the Standby queue to be eligible. After the session has commenced, Front of House staff will determine how many Standby queue patrons can safely be admitted. If there are empty seats, you will be able to purchase a ticket at the relevant session price. Please note: Standby patrons may be admitted up to 15 minutes after the commencement of the film.

Admission to sessions is not guaranteed, but Standby queues generally have a high success rate.

In the event of a cancelled session, all single-ticket holders will automatically be refunded to the card used at the time of purchase. 
Pass (including Festival Passport) holders will have the session refunded back onto the pass automatically. 

Please allow up to three (3) days to process your refund. You will receive an email to confirm your booking has been refunded.

You can present your tickets on your phone, via the PDF ticket you received via email, or by logging into the MIFF App to access your ticket.

If you prefer, you can print your tickets. You will need Adobe Acrobat Reader 5.0 or newer, which can be downloaded for free from Adobe’s website.

Each ticket is valid for one entry to one session only. Every ticket is scanned for entry into the cinema.

Payments can be made on this website by credit card (Visa or MasterCard) or MIFF gift voucher. MIFF Box Offices accepts cash in exact change, credit cards (Visa or MasterCard), EFTPOS and MIFF gift vouchers.

Members of the following bodies and industry groups are entitled to purchase tickets at the concession rate (where listed): MEAA, AFI, SPAA, ACS, ADG, AWG, ASE, AGSC, VES, APDG. Valid membership ID must be presented when buying or collecting tickets and on entry to the cinema. Industry concessions are not valid for the purchase of a concession-priced MIFF Membership.

MIFF accepts a range of concessions to help keep the festival accessible to all. We offer concession tickets on events (where listed) to MIFF Members, full-time students, pensioners, Health Care Card holders and seniors card holders. Valid concession or membership ID must be presented when buying or collecting tickets and upon entry to the cinema. 

Concession Membership prices apply to the holders of a card for the following concession types only: Seniors, Health Care Card holders, Carer Card holders and full-time students. Proof of concession is required on application.

To enquire about lost property in person, please visit any venue during MIFF operational hours and ask MIFF staff for assistance.

• ACMI: ACMI holds lost property for two weeks. You can report your lost item at their Tickets and Information Desk or contact them directly. Their phone number is (03) 8663 2200, and their email is info@acmi.net.au.
• The Astor Theatre: To report lost property at The Astor Theatre, contact the venue directly. You can reach them by phone at (03) 9510 1414 or by email at info@astortheatre.net.au.
• The Capitol: To report lost property at The Capitol in Melbourne, contact the theatre directly through their website at https://www.rmit.edu.au/thecapitol/visit or by phone on (03) 9650 4017 during business hours. You can also contact them by email on thecapitol@rmit.edu.au.
• Cinema Nova: To report lost property at Cinema Nova, contact the venue directly. Head to https://www.cinemanova.com.au/contact and fill out your contact information and the nature of your enquiry in the form provided.
• Forum Melbourne: To report lost property at the Forum, email them at lostProperty@marrinergroup.com.au.
• Hoyts Melbourne Central: To report lost property at Hoyts Melbourne Central, use their online Contact Us page at https://www.hoyts.com.au/contact-us, call the venue on (03) 9026 9970 or speak to a staff member in person.
• IMAX Melbourne: To report lost property at IMAX Melbourne, contact them directly by phone at (03) 9385 4241 or visit their website and submit an enquiry through their contact page: https://imaxmelbourne.com.au/about_imax/contact_us/.
• Kino Cinema: To report lost property at a Kino Cinema, contact the cinema directly on (03) 9650 2100.

Tickets, memberships and passes are purchased under MIFF’s Terms and Conditions of Sale and, as such, no refunds will be given.

You can remove sessions from your Festival Pass free of charge online.

• Click MY ACCOUNT on the MIFF website.
• Enter your email address and password. (If you have forgotten your password, enter your email address under ‘Lost Password’, click ‘Continue’ and a new password will be sent to you.)
• Once logged in, you will see MY ACCOUNT.
• Under the PASSES tab, you will see a list of passes associated with your account. Locate the correct pass, tick the check box, and click ‘View/Exchange Sessions’.
• Tick the check box next to the session/s you would like to remove and click ‘Exchange Sessions’.
• A box will appear – check the details and click ‘Exchange’.
• Complete the checkout process to remove the session/s from your Festival Passport.

You can remove sessions from your pass online, for a $1 fee.

• Click MY ACCOUNT on the MIFF website.
• Enter your email address and password. (If you have forgotten your password, enter your email address under ‘Lost Password’, click ‘Continue’ and a new password will be sent to you.)
• Once logged in, you will see MY ACCOUNT.
• Under the PASSES tab, you will see a list of passes associated with your account. Locate the correct pass, tick the check box, and click ‘View/Exchange Sessions’.
• Tick the check box next to the session/s you would like to remove and click ‘Exchange Sessions’.
• A box will appear – check the details and click ‘Exchange’.
• Find the new session you would like to attend and add ticket/s to your cart.
• Complete the checkout process and pay the exchange fee. You will receive a confirmation email with your new tickets attached.

You can exchange any tickets booked under your account for a $1 fee per ticket.

• Click MY ACCOUNT on the MIFF website.
• Enter your email address and password. (If you have forgotten your password, enter your email address under ‘Lost Password’, click ‘Continue’ and a new password will be sent to you.)
• Once logged in, you will see MY ACCOUNT.
• Under the BOOKINGS tab, you will see a list of your bookings.  Locate the correct booking and click ‘Exchange Tickets’.
• A box will appear – check the details and click ‘Exchange’.
• Find the new session you would like to attend and add ticket/s to your cart.
• Complete the checkout process to pay the exchange fee and any differences in ticket prices. 
• Your new ticket/s will be emailed to you.

We offer exchanges for standard in-cinema sessions up to two (2) hours before the session’s scheduled start time.

Sessions booked on a Festival Passport can be exchanged online, at the Box Office or over the phone free of charge.

For all other bookings, exchanges will incur a small fee:

• At the Box Office or over the phone: $2.50 fee per ticket
• Online: $1 fee per ticket

Exchanges may not be permitted for galas, special events and MIFF Play streams.

Your Pass Serial Number will be emailed to you shortly after purchase. If you cannot find this email, you can view your Pass Serial Number in your online account. 

• Click MY ACCOUNT on the MIFF website.
• Enter your email address and password. (If you have forgotten your password, enter your email address under ‘Lost Password’, click ‘Continue’ and a new password will be sent to you.)
• Once logged in, you will see MY ACCOUNT.
• Select the PASSES tab to see your Pass Serial Number/s.

If you are a Deluxe Member, you will need to collect your Passport before you can attend sessions. Passports are available for collection at the MIFF Box Office at ACMI prior to the festival. Please present your MIFF Membership card, photo ID, credit card and Passport Serial Number when collecting your Passport.

You can buy passes from our website at miff.com.au/tickets.

Once you have received your Serial Number, you can add film sessions to your pass by going into each prefered screening and selecting the pass redeem ticket option, or by visiting a MIFF Box Office or calling 03 8660 4888

Pass holders are exempt from booking fees if the order total is $0 when checking out. If the pass holder has purchased additional tickets, then the booking fee applies to those tickets.

To guarantee entry, Deluxe Members must pre-book all sessions onto their Festival Passport (subject to availability). It is possible to create a booking on a Passport at the cinema door; however, if the session is sold out or has limited tickets, Passport holders without a valid pre-booking will be directed to the standby queue.

MIFF Festival Passports are available exclusively as part of a Deluxe Membership. If you are a standard member and would like to upgrade to Deluxe Membership, you can do so over the phone on 03 8660 4888.

No. If you are looking for a pass to be shared with friends, please consider purchasing a Multipass-3, Multipass-6 or Multipass-12. Multipass means you can book any combination of people that suits you and yours.

Yes, full-price MIFF Multipasses can be shared with anyone. When redeeming on a Member Multipass, all ticket holders must have a valid 2026 MIFF Membership. When redeeming on a Concession Multipass, all ticket holders must have a valid concession entitlement.

A Multipass provides admission to three (3), six (6) or twelve (12) standard in-cinema sessions and selected MIFF Talks. Multipasses can be shared. Concession and Member Mulitipass ticket holders must have a valid concession or MIFF membership card.

Multipasses are not valid for regional Victorian screenings, Opening Night, special events, XR, galas, or 37°South and Accelerator Lab events. 

You will be emailed your Pass Serial Number, which can be used to book sessions. You will not receive a physical pass. You will need a ticket for each session you are attending. Your tickets can be printed at home, displayed on the MIFF app on your mobile device, or collected from the Box Office.

The Bright Horizons Pass provides admission to any 3 standard festival screenings in the Bright Horizons film competition. This pass allows for a maximum of one (1) person to be booked into each session. It is not valid for other films in the cinema or the MIFF ONLINE programs.

When purchasing a MIFF pass, it will automatically be associated with the account you purchased it with. If you would like to remove a pass from your account so that someone else is able to attach it to their account, provide them with your pass number. Once the person has logged into thair account, on the main page they can select 'associate' and enter the pass number – this will associate the pass to their account. You can also contact the MIFF Box Office to transfer a pass to someone elses account. 

Alternatively, you can purchase a gift voucher, which can be redeemed for passes or memberships, or a gift membership.

Lost Passports can be replaced for a fee of $8 (subject to availability) at the MIFF Box Office at ACMI during the festival. You must provide valid ID.

MIFF gift vouchers are sold in various denominations, or you can nominate your own amount.

As you are the purchaser, you will need to create or log in to an account with your details. The Gift Voucher Serial Number will be emailed to you along with a printable gift voucher template. Once you have given your friend the Gift Voucher Serial Number, they will be able to redeem the voucher.

Yes, MIFF gift vouchers are available now.

Yes, MIFF gift vouchers are valid for 3 years (36 months) from date of issue. Any balance that remains on the gift voucher after its expiry will not be available for any use, and gift voucher validities cannot be extended.

MIFF gift vouchers can be redeemed to purchase in-cinema passes, pay for MIFF Memberships or to book single in-cinema tickets through the MIFF Box Office. Vouchers are not valid for MIFF ONLINE.

MIFF gift vouchers cannot be used for any other purchases, such as candy bar purchases or any purchases from festival partners and/or sponsors unless specified.

After you have redeemed your MIFF gift voucher, any remaining balance can be paid by credit card.

No, you do not have to redeem the full amount on your MIFF gift voucher in a single transaction. Any remaining value can be used later by entering the same Gift Voucher Serial Number. No change is given on unused gift voucher value.

When booking online, enter your Gift Voucher Serial Number at checkout. Your MIFF gift voucher can also be redeemed over the phone or at the Box Office by quoting your Gift Voucher Serial Number.